Job Description
Join our dynamic team at Houston Connect Solutions as a Weekend Shift Call Center Representative! We're seeking energetic professionals to deliver exceptional customer service during high-demand weekend hours. This is an immediate start opportunity offering competitive pay and a supportive work environment. If you're a motivated individual with strong communication skills and thrive in fast-paced settings, apply today to begin your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to work independently and in team settings
- Strong problem-solving and multitasking abilities
- Weekend availability (Saturday/Sunday, 8 AM - 8 PM)