Job Description
Join our award-winning customer service team and kickstart your career in Charlotte's thriving call center industry! We're seeking energetic weekend shift representatives to deliver exceptional client experiences. Enjoy competitive pay, flexible scheduling, and comprehensive training – no prior experience required! Perfect for students, second earners, or those seeking weekend-only work. Start immediately in our modern downtown facility with free parking and growth opportunities. Apply today and transform your weekends into rewarding income!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions in CRM systems while maintaining 98% accuracy
- Meet/exceed KPIs including average handle time (AHT) and customer satisfaction (CSAT)
- Collaborate with team leads to improve service protocols
- Participate in weekly performance reviews and skill-building workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Charlotte location
- Flexible availability: Saturdays & Sundays (6am-6pm shifts)
- Basic computer literacy (typing 30+ WPM preferred)
- Positive attitude and problem-solving mindset