Job Description
Join our elite customer service team in El Paso and become the voice of innovation! ConnectCare Solutions Inc. is seeking dynamic Weekend Shift Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career with industry-leading training, competitive benefits, and a supportive team environment. Immediate start positions available! Enjoy a structured 4-day weekend schedule with premium pay differential and rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed quality metrics (CSAT, FCR, AHT) under minimal supervision
- Collaborate with specialists for complex issue escalation
- Participate in weekly performance reviews and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Typing speed of 40+ WPM with high accuracy
- Proficiency with Windows OS and CRM software (Salesforce a plus)
- Fluent English/Spanish bilingual skills required
- Ability to work independently during weekend shifts (Sat-Sun 6am-6pm)
- Clear background check and drug screen