Job Description
Join our award-winning team at Coastal Connect Solutions and launch your career in customer service! We're seeking motivated Weekend Shift Call Center Representatives in Virginia Beach with PAID TRAINING provided. Enjoy competitive pay, flexible schedules, and a supportive environment where your growth matters.
What You'll Gain:
- Comprehensive paid training program ($1,200 value)
- Performance-based bonuses up to $200/month
- Health benefits after 90 days
- Clear advancement path to team lead/supervisor
- Modern downtown location with free parking
Be part of a company recognized for Best Customer Service Team in Virginia Beach for 3 consecutive years!
Responsibilities
- Handle 40-60 inbound/outbound calls per shift with 95%+ customer satisfaction
- Resolve billing, technical, and product inquiries using CRM systems
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Document interactions accurately in Salesforce/Zendesk platforms
- Collaborate with tier-2 support for complex escalations
- Participate in monthly skill-building workshops
- Maintain 99.5% schedule adherence
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Windows OS and basic software
- Weekend availability required (Sat/Sun 8am-5pm)
- Excellent conflict resolution skills
- Reliable transportation to Atlantic Ave location
- Pass background/drug screening