Job Description
Join our dynamic team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated Call Center Representatives to fill weekend shift positions in Kansas City. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your customer service skills shine. Immediate openings available!
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce)
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work Saturdays and Sundays (flexible weekdays)
- Proficient in Windows OS and basic MS Office
- Reliable transportation to downtown KC location