Job Description
Join our award-winning team at ConnectCare Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to San Diego residents. Enjoy flexible part-time schedules with comprehensive paid training, competitive compensation, and opportunities for career advancement. Help us transform customer experiences while building valuable skills in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service excellence standards
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience or equivalent transferable skills
- Exceptional verbal/written communication abilities in English
- Strong problem-solving skills with attention to detail
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (for occasional local travel)