Job Description
Join Coastal Connect Solutions in Virginia Beach and launch your career in customer service! We're seeking enthusiastic Call Center Representatives for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and a supportive team environment while delivering exceptional customer experiences.
Why Join Us?
- Paid training program with ongoing development opportunities
- Competitive hourly wages + performance incentives
- Health benefits, 401(k), and paid time off
- Modern, tech-equipped workplace in Virginia Beach
- Career advancement pathways into leadership roles
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Weekend availability (Saturday/Sunday shifts required)
- Basic computer proficiency and typing speed (30+ WPM)
- No prior experience necessary – paid training provided