Job Description
Launch your customer service career in the heart of San Francisco! ConnectHub Solutions is seeking passionate Entry-Level Chat Support Specialists to join our dynamic team. As a vital member of our support ecosystem, you'll resolve customer inquiries via live chat while building relationships with global clients. We offer comprehensive training, career advancement opportunities, and a collaborative work environment in downtown SF. Perfect for recent graduates or career changers eager to grow in tech support!
Responsibilities
- Deliver timely, accurate responses to customer inquiries via live chat
- Resolve technical issues and provide product guidance
- Document interactions and update CRM systems meticulously
- Collaborate with senior agents to escalate complex cases
- Maintain service quality metrics and customer satisfaction targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills in English
- Proficiency in multitasking and typing (60+ WPM)
- Basic technical troubleshooting aptitude
- Customer-focused mindset with patience and empathy
- Ability to work flexible shifts including weekends
- No prior experience required – training provided