Job Description
Join our award-winning customer service team in Charlotte! We're seeking dynamic Call Center Representatives for immediate weekend openings. Enjoy competitive pay, flexible scheduling, and a supportive environment where your communication skills shine. No experience required—comprehensive training provided. Work weekends only (Sat/Sun) with potential for weekday coverage. Apply today and start your career growth journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset
- Customer service experience preferred but not required
- Must pass background check and drug screening