Job Description
Launch your career in customer service with no experience required! SupportHub Solutions is hiring enthusiastic Chat Support Specialists for our Chicago-based team. Enjoy comprehensive training, competitive pay, and opportunities for growth in a dynamic tech environment.
Join our award-winning team at our upcoming hiring event and become the friendly voice behind our brand. We're seeking patient communicators who thrive in fast-paced digital settings. Full benefits package included after 90 days!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions using our CRM system while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous training modules
- Uphold brand voice and service standards across all communications
- Identify trends and escalate recurring issues to supervisors
Qualifications
- No experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Minimum 35 WPM typing speed with 95% accuracy
- Proficient in web-based tools and multitasking
- Excellent written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening