Job Description
Join our award-winning call center team in Jacksonville, FL! We're hosting an exclusive hiring event for motivated individuals seeking weekend shift opportunities. Enjoy competitive pay, comprehensive training, and a dynamic work environment with growth potential. Perfect for students, parents, or professionals balancing other commitments. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Excellent verbal communication in English
- Ability to work flexible weekends (Sat/Sun)
- Pass background and drug screening