Job Description
Join ConnectServe Solutions as a Local Customer Service Representative and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support in our Austin headquarters. Enjoy paid training, competitive benefits, and a collaborative environment where your growth matters. Help customers resolve inquiries, build relationships, and drive satisfaction—all while advancing your career in Texas's thriving business hub.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and accuracy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to complete paid training
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening