Job Description
Join our award-winning call center team with immediate openings for weekend shift positions across Boston and New York! We're seeking energetic customer service professionals who thrive in fast-paced environments and want to make a difference. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth.
What we offer:
- Weekend shift premiums ($3-6/hour above base)
- Free downtown parking in Boston
- Comprehensive health benefits (PTO eligible)
- Clear career advancement paths
- Modern workspaces with latest tech
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently using CRM tools
- Meet/exceed KPIs: 25+ calls/hour, 90%+ customer satisfaction
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with Tier 2 support for complex issue escalation
- Participate in ongoing product knowledge training
- Maintain 99.5% schedule adherence
Qualifications
- 6+ months call center or high-volume customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional typing skills (45+ WPM)
- Strong problem-solving abilities in high-stress scenarios
- Weekend availability (Sat/Sun 8am-8pm shifts)
- Fluent English with clear articulation
- Ability to work independently while maintaining team synergy