Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. This full-time role offers immediate start, competitive compensation, and growth opportunities. As a key point of contact, you'll resolve inquiries with empathy and efficiency while representing our commitment to excellence. Enjoy a collaborative environment with comprehensive training and benefits including health insurance and 401(k). Apply today to become part of Philadelphia's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environment
- Philadelphia residency required for local market expertise
- Flexible schedule availability including weekends