Job Description
Join our award-winning team as a Customer Service Representative and transform your career with paid training! We're seeking dedicated professionals to support our 24/7 operations in Seattle. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized.
What We Offer:
- Full paid training program (no experience required!)
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Clear career advancement path
As a night shift representative, you'll be the voice of our brand during critical hours, ensuring exceptional customer experiences while our global team rests.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated cases
- Maintain high customer satisfaction scores (CSAT)
- Adhere to SLAs and compliance protocols
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Typing speed: 40+ WPM
- Flexibility to work night shifts (11 PM - 7 AM)
- Problem-solving mindset with empathy
- Basic tech troubleshooting abilities