Job Description
Join our award-winning customer service team at Apex Customer Solutions and kickstart your career with an immediate weekend shift opportunity in Charlotte, NC! We're seeking motivated individuals to deliver exceptional experiences to Fortune 500 clients through phone, chat, and email support. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment designed for growth. No prior call center experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Basic proficiency with Windows OS and web applications
- Flexible availability for Saturday/Sunday shifts (8am-8pm)
- Passion for problem-solving and customer advocacy
- Previous customer service experience a plus