Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking dedicated Call Center Representatives for immediate weekend shifts in Atlanta, GA. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary—full training provided!
Why Choose Us?
• Weekly pay with performance bonuses
• Health/dental/vision insurance after 60 days
• Career advancement opportunities
• Modern, energy-efficient workspace
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and scripts
- Document interactions accurately in Salesforce database
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance standards for sensitive data
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service/call center experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional communication and active listening abilities
- Ability to work weekends (Sat/Sun 8am-6pm) with flexibility
- Pass background check and drug screening
- Reliable transportation to downtown Atlanta location