Job Description
Are you a people person with a knack for problem-solving?
Apex Tech Solutions is seeking a dedicated Chat Support Specialist to join our dynamic team in San Antonio, TX. We are offering an immediate start for the night shift, providing a fantastic opportunity for those looking for flexible hours or a career change.
As a key member of our customer-facing team, you will be the voice of our brand, helping clients navigate complex issues with empathy and speed. We pride ourselves on a high-converting, premium work environment that values your contribution and offers growth opportunities.
Why Join Us?
- Immediate Start: Begin your new career path within days.
- Competitive Pay: Earn between $17.00 and $22.00 per hour.
- Flexible Schedule: Night shift roles offering a great work-life balance.
- Remote Friendly: Work from the comfort of your home in San Antonio.
Responsibilities
- Engage with customers via live chat platforms to resolve inquiries efficiently and professionally.
- Provide accurate product information and troubleshooting assistance to ensure customer satisfaction.
- Document all customer interactions and resolutions accurately within the CRM system.
- Collaborate with the team to improve response times and maintain high customer satisfaction scores (CSAT).
- Handle high-volume tickets with a focus on quality, speed, and maintaining a positive tone.
- Escalate complex issues to senior support leads when necessary to ensure comprehensive resolution.
Qualifications
- High school diploma or equivalent required.
- Excellent written communication skills with a professional, empathetic tone.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficiency in typing (40+ WPM) is highly preferred.
- Familiarity with chat software (e.g., Zendesk, Intercom, LiveChat) is a plus but not mandatory.