Job Description
Join our dynamic team at ConnectSphere Solutions! We're hosting a exclusive hiring event for weekend call center professionals in Georgia. Enjoy competitive pay, flexible scheduling, and comprehensive training. Help us deliver exceptional customer experiences while advancing your career in a supportive environment. On-the-spot interviews available!
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads for complex escalations
- Participate in weekend shift rotations
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM)
- Weekend availability (Sat/Sun shifts)
- Proficiency with Microsoft Office suite
- Clear English communication skills
- Ability to work in fast-paced environment