Job Description
Join our award-winning team at San Diego Connect Solutions and transform your career with weekly pay opportunities! We're seeking passionate Call Center Representatives to deliver exceptional customer experiences in a dynamic, supportive environment. No weekends required – enjoy work-life balance with our weekday shifts and comprehensive benefits package.
Why Choose Us?
- Weekly paychecks (every Friday)
- Full benefits on day one (medical/dental/vision)
- 401(k) with 6% company match
- Paid training and career advancement
- Modern downtown office with free parking
Perfect for career changers, recent graduates, and experienced professionals. Start your journey with us immediately!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs including CSAT (95%+), FCR (85%+), and AHT (120s avg)
- Collaborate with Tier 2 support for complex escalations
- Participate in daily team huddles and monthly performance reviews
- Adhere to PCI-DSS compliance standards for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Type 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce/ZenDesk)
- Exceptional active listening and de-escalation skills
- Ability to work flexible shifts (8am-5pm PST)
- Pass background check and drug screen
- Bilingual (English/Spanish) candidates strongly encouraged