Job Description
Join our award-winning customer service team in Atlanta! No experience needed – we provide comprehensive paid training to launch your career in call center operations. At Customer Connect Solutions, we invest in our people through industry-leading development programs and competitive benefits. Enjoy a supportive team environment, flexible scheduling options, and opportunities for advancement. If you're a motivated communicator ready to grow professionally, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing skill development sessions
Qualifications
- No experience required – paid training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Authorized to work in the United States