Job Description
Join our award-winning team as a Customer Service Representative in Kansas City! We're seeking motivated professionals to deliver exceptional support experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate openings available with paid training and growth opportunities.
Responsibilities
- Handle 50-70 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with support teams to resolve complex escalations
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Flexible availability including evenings/weekends
- Authorized to work in the United States