Job Description
Join our award-winning customer service team in San Antonio and enjoy weekly paychecks with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This is your chance to build a stable career with industry-leading benefits, including paid training and flexible scheduling. Our modern downtown office offers a collaborative environment where your contributions are recognized and rewarded.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service processes
- Participate in ongoing product and soft skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing (35+ WPM) and computer literacy
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Bilingual English/Spanish speakers strongly encouraged
- Must pass background check and drug screening