Job Description
Join our award-winning call center team in Jacksonville, FL with immediate start opportunities and weekly pay! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences while enjoying competitive compensation and a supportive work environment. No weekends required!
At Customer Connect Solutions, we value your growth with comprehensive training, career advancement paths, and a vibrant team culture. Our downtown Jacksonville location offers free parking and modern amenities. Apply today and start earning weekly pay as early as next Monday!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document all interactions accurately in CRM systems
- Meet performance metrics including call handling time and CSAT scores
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctuality
- Flexibility to work occasional evenings until 8 PM