Job Description
Join our award-winning customer service team in New Orleans and enjoy the stability of weekly paychecks! We're seeking empathetic professionals to deliver exceptional support experiences. Our comprehensive paid training program ensures you're fully equipped to succeed. Enjoy competitive compensation, flexible scheduling options, and a supportive work environment. Grow your career while making a tangible impact in our clients' lives. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple systems simultaneously
- Positive attitude and resilience under pressure
- Basic computer proficiency (MS Office, CRM software)
- Must pass background check and drug screening