Job Description
Join our award-winning customer service team as a Customer Service Representative in Oklahoma City! No prior experience is needed—we provide comprehensive training to launch your career. Enjoy the flexibility of 100% remote work with competitive pay, benefits, and growth opportunities. As a vital part of our support ecosystem, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands.
Why Choose ConnectSphere?
- Industry-leading onboarding program
- Flexible remote work environment
- Health/dental/vision benefits (full-time)
- Clear career advancement pathways
- Supportive team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Maintain performance metrics (e.g., CSAT, FCR)
- Identify opportunities for process improvements
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (typing, browsers, MS Office)
- Ability to work independently in a remote setting
- Patience and problem-solving aptitude
- Reliable high-speed internet connection
- Flexible schedule availability (including evenings/weekends)
- U.S. work authorization required