Job Description
Join our award-winning call center team in Columbus, Ohio and enjoy weekly pay! We're hosting a hiring event for motivated individuals to deliver exceptional customer service. As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 98% customer satisfaction rate. We offer competitive pay, comprehensive training, and a supportive work environment with opportunities for advancement. Don't miss your chance to join our growing family!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team leads to improve service quality
- Participate in quarterly training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening