Job Description
Are you looking for a rewarding career with weekly pay and an immediate start? Apex Support Solutions is expanding our team in Dallas, TX, and we are looking for dedicated professionals to join our customer service division.
As a Call Center Representative, you will play a crucial role in ensuring our clients receive the highest level of support. We pride ourselves on a modern, inclusive work environment where your voice matters. Whether you are an experienced agent or looking to break into the industry, we provide comprehensive training to get you up to speed quickly.
Why Join Us?
- Competitive hourly rate of $16 - $20/hr
- Weekly paychecks every Friday
- Flexible scheduling options
- Health, dental, and vision insurance available
- Free professional training and development
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries regarding products, services, and account status efficiently.
- Accurately document all customer interactions and transactions into the CRM database.
- Identify upsell opportunities and promote company services to meet sales targets.
- Escalate complex technical issues to the appropriate department or supervisor.
- Maintain a high level of knowledge regarding company policies, procedures, and product updates.
- Collaborate with team leads to improve overall customer satisfaction scores (CSAT).
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in a call center or customer service environment is a plus but not required.
- Excellent verbal communication skills with a friendly and professional tone.
- Proficiency in typing (minimum 40 WPM) and navigating computer applications.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States.
- Reliable internet connection and headset for remote/hybrid work options.