Job Description
Join Coastal Connect Solutions as a Customer Service Representative and transform your career with daily pay and comprehensive paid training! We're seeking passionate professionals to deliver exceptional support to our clients in a fast-paced, rewarding environment. Enjoy financial flexibility with same-day pay options and accelerate your growth through our industry-leading training program. Our Virginia Beach team thrives on innovation, collaboration, and customer satisfaction—come build your future with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening