Job Description
Join our award-winning call center team in Philadelphia and enjoy the financial stability of weekly pay! We're hiring motivated professionals for our New York client support division. This is your chance to launch a rewarding career in customer service with immediate benefits and growth opportunities.
Our modern downtown facility offers a dynamic work environment with comprehensive training, flexible scheduling options, and performance bonuses. We pride ourselves on fostering a supportive culture where your contributions are recognized weekly.
Responsibilities
- Handle inbound/outbound calls for New York-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in our CRM system while maintaining data integrity
- Meet and exceed daily performance metrics including call volume and quality scores
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in CRM software and Microsoft Office Suite
- Flexible availability including evenings and weekends as needed
- Must pass background check and drug screening