Job Description
Join Fresno Community Connect's dynamic team as a Local Customer Service Representative and make an immediate impact in your community! We're seeking passionate individuals to deliver exceptional service to our valued customers right here in Fresno. This is your chance to launch your career with a supportive team that values your growth and offers rapid onboarding. If you're ready to start immediately and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Process orders, returns, and account modifications accurately
- Document all interactions and maintain detailed case notes
- Collaborate with support teams to ensure seamless customer experiences
- Meet daily performance metrics for quality and speed
- Act as a brand ambassador representing Fresno Community Connect's values
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Familiarity with CRM software (Salesforce knowledge a plus)
- Valid California driver's license (if local travel required)
- Must pass background check and drug screening