Job Description
Immediate Hire Opportunity in Oakland, CA! Join our award-winning customer service team with paid training and competitive benefits. We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. Enjoy a dynamic work environment with growth opportunities and comprehensive onboarding.
Why Join Us? • Paid training program • Competitive hourly pay • Health benefits • Career advancement paths • Positive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and efficiency using CRM tools
- Meet performance metrics for call handling and resolution times
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check