Job Description
Join our dynamic call center team and enjoy the security of weekly pay! ConnectCall Solutions is hosting an exclusive hiring event for motivated individuals seeking customer service roles in Pennsylvania. We offer competitive compensation, comprehensive training, and a supportive work environment designed for growth. As a key member of our New York-focused client support team, you'll make an immediate impact while advancing your career in a thriving industry.
Responsibilities
- Handle inbound/outbound calls for New York-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong verbal communication skills with clear articulation
- Proficient in multitasking and navigating multiple software systems
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving skills with a customer-first mindset
- Reliable transportation to our Philadelphia facility