Job Description
Join our elite customer service team in San Francisco and enjoy the freedom of weekly pay! We're seeking motivated Call Center Representatives to deliver exceptional customer experiences while building your career with one of the Bay Area's fastest-growing BPO providers. Immediate start positions available with competitive compensation and comprehensive benefits package.
Why Choose Us?
• Weekly direct deposit
• Paid training and certifications
• Career advancement opportunities
• Modern downtown workspace
• Health/dental/vision benefits after 60 days
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with tech teams to escalate complex issues
- Participate in quality assurance coaching sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficiency with Windows OS and Microsoft Office
- Typing speed ≥40 WPM with 95% accuracy
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (including weekends)
- Clear English/Spanish bilingual preferred
- Must pass background check and drug screen