Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and kickstart your career with paid training! We're seeking dedicated professionals to deliver exceptional customer support during evening hours in our Wichita, KS facility. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide all necessary training to help you succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain accurate call documentation in CRM systems
- Meet performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working flexible night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech aptitude
- Customer service mindset and problem-solving abilities
- Reliable transportation to our Wichita facility
- No prior experience necessary – paid training provided