Job Description
Join our award-winning call center team in Washington, TX and enjoy weekly pay with no waiting period! We provide comprehensive paid training and a supportive environment for career growth. As a Call Center Representative, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. We offer competitive benefits, flexible scheduling, and opportunities for advancement.
Why Choose Us?
- Weekly pay (every Friday)
- Free paid training program
- Health/dental/vision insurance
- Paid time off & holidays
- Career development programs
Responsibilities
- Handle 50-70 daily customer calls via phone/email/chat
- Resolve billing, technical, and account inquiries
- Document interactions in CRM system with 99% accuracy
- Meet/exceed monthly KPIs (AHT, CSAT, FCR)
- Collaborate with technical support teams for escalations
- Participate in weekly coaching sessions
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Typing speed 35+ WPM with 95% accuracy
- Strong problem-solving & communication skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (Windows/Office)
- Pass background/drug screening
- Reliable transportation to Washington, TX office