Job Description
Join our dynamic team at ConnectCare Solutions and launch your career in customer service! We're hosting an exclusive hiring event for motivated individuals to fill immediate call center positions in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – we provide paid training!
Why Join Us?
• Starting wages up to $25/hr + performance bonuses
• Medical, dental, and vision insurance (50% employer-paid)
• 401(k) with company match
• Paid time off and flexible scheduling
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency with typing speed of 25+ WPM
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Must be available for on-site training (first 2 weeks)
- Valid government-issued ID for background check