Job Description
Join our award-winning customer service team with comprehensive paid training! We're seeking motivated individuals for immediate full-time positions in New York and Illinois. No prior experience required – we invest in your success through our 2-week paid training program. Enjoy competitive hourly wages, health benefits, and career advancement opportunities. Work in a dynamic, supportive environment with flexible scheduling options. Our clients include Fortune 500 companies across tech, healthcare, and retail sectors. Apply today and start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including evenings/weekends
- Must pass background check and drug screening
- Residency in New York or Illinois required