Job Description
Join NexaCare Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking dedicated night shift professionals to serve clients across Las Vegas, NV and Pennsylvania. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment. No commute, no office politics – just meaningful impact and work-life balance.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and account concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Adhere to compliance protocols and data security standards
- Participate in ongoing product training
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Typing speed 40+ WPM with accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet and headset
- Strong problem-solving and conflict resolution skills
- Ability to work independently on night shift (11 PM - 7 AM ET)
- Basic knowledge of Microsoft Office