Job Description
Join Houston's premier customer service team with immediate weekend shift openings! We're seeking dynamic individuals to deliver exceptional support while enjoying competitive pay ($18-$25/hr), comprehensive training, and a flexible schedule. Perfect for students, parents, or professionals seeking supplemental income. No experience necessary – we provide full onboarding and skill development. Start your rewarding customer service career today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads for complex issue escalation
- Adhere to HIPAA/FERPA compliance standards
- Participate in bi-weekly coaching sessions and training
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Windows OS and typing (35+ WPM)
- Ability to work Saturdays/Sundays + holidays
- Positive attitude with problem-solving mindset
- Must pass background/drug screening
- Reliable transportation required