Job Description
Join Global Connect Solutions and kickstart your career in customer service! We're immediately hiring energetic professionals for weekend call center roles in Boston and New York. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for students, side hustlers, or career changers seeking flexible schedules with growth potential. Immediate start available! Apply today to join our award-winning support team.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team leads to improve processes
- Adhere to data security and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability for weekend shifts (Sat/Sun)
- Resilience under pressure and problem-solving mindset
- Basic computer proficiency with typing 30+ WPM