Job Description
Join our award-winning customer service team and enjoy weekly pay while making a real impact in your community! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Charlotte, NC. No nights or weekends – enjoy a predictable schedule with full benefits and growth opportunities.
Why Choose Us?
- Weekly paycheck (no more waiting!)
- Comprehensive health/dental/vision
- 401(k) with company match
- Paid training & career advancement
- Work-from-home flexibility after training
Be the voice of our clients and deliver exceptional experiences. Ready to start your career with stability and growth? Apply today and secure your spot at our Charlotte hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekly training sessions
- Support cross-functional projects as needed
- Maintain 99% attendance and punctuality
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Reliable high-speed internet for remote work
- Positive attitude and team player mentality