Job Description
Join our dynamic team at ConnectPro Solutions! We're hosting exclusive hiring events for part-time Call Center Representatives across New York and Illinois. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for students, career changers, and those seeking supplemental income. On-the-spot interviews available! No experience necessary – we provide all training. Start your customer service journey today with industry-leading benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Customer service mindset with patience and empathy
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Must be authorized to work in the US