Job Description
Join our dynamic team at Nexus Solutions Group for an exclusive weekend shift hiring event! We're seeking motivated Call Center Representatives to deliver exceptional customer support during high-demand weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. This is your opportunity to launch or advance your customer service career with industry-leading training and advancement opportunities. Apply today to secure your spot at our Jacksonville hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Adhere to all company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Proficient with Microsoft Office and CRM software
- Positive attitude under pressure
- Reliable transportation to Jacksonville location
- Background check and drug screen required