Job Description
Join our award-winning call center team in Tampa and kickstart your career with immediate weekend shift openings! We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying a work-life balance with Saturdays and Sundays off during the week. With competitive pay, comprehensive benefits, and a modern, supportive environment, this is your chance to grow professionally while making a real impact.
Why Choose ConnectSphere?
• Industry-leading training programs
• Career advancement opportunities
• Employee recognition initiatives
• Health benefits after 60 days
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficient in Windows OS and CRM software
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude under pressure
- Must pass background check and drug screening