Job Description
Join Coastal Customer Solutions and kickstart your career in customer service with our comprehensive paid training program! We're seeking motivated Weekend Shift Call Center Representatives to deliver exceptional support to clients across Virginia Beach and Florida. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement in a dynamic team environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Maintain compliance with company policies and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Sat/Sun 10am-6pm)
- Proficient in typing (35+ WPM) and multitasking
- Basic computer literacy with MS Office Suite
- Positive attitude and resilience in high-volume environments