Job Description
Join our award-winning customer experience team and enjoy the freedom of daily pay! We're seeking passionate Local Customer Service Representatives in Washington DC to deliver exceptional support. With immediate start opportunities and full training provided, this is your chance to build a rewarding career while achieving financial flexibility every single day. Our modern downtown office offers a collaborative environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using our proprietary CRM system
- Document all interactions accurately in compliance with federal regulations
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including resolution time and satisfaction scores
- Identify opportunities to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in a B2C environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening
- Valid government-issued photo ID