Job Description
Join our award-winning customer support team as a Local Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional service through real-time chat channels. This full-time, on-site role offers immediate start for candidates ready to make an impact in a dynamic environment.
Why SupportHub Solutions? We pride ourselves on fostering a collaborative culture with competitive benefits, career growth opportunities, and a commitment to work-life balance. As a local employer, we invest in our Columbus team through professional development and community engagement initiatives.
Responsibilities
- Deliver timely, professional chat support to resolve customer inquiries and technical issues
- Document all interactions using CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet performance metrics including response time, resolution rate, and customer satisfaction scores
- Continuously update product knowledge to provide accurate information across service channels
- Identify trends in customer feedback to contribute to service improvements
- Maintain positive brand image through empathetic communication and problem-solving
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year experience in customer service or chat support role
- Typing speed of 45+ WPM with exceptional written communication skills
- Proficiency with CRM software and multitasking in live chat environments
- Strong problem-solving abilities with attention to detail
- Ability to work on-site in Columbus during assigned shifts
- Passion for customer advocacy and continuous learning
- Must pass background check and drug screening