Job Description
We are urgently seeking dynamic Chat Support Agents to join our award-winning customer experience team in Houston, TX. This immediate-start opportunity offers competitive compensation, comprehensive training, and a fast-paced environment where your communication skills shine. Help us deliver exceptional service to global clients while advancing your career in tech support.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training
- Health benefits and retirement plans
- Modern downtown workspace
- Career advancement opportunities
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed response time and satisfaction metrics
- Master product knowledge through continuous training
- Support multiple communication channels (chat, email, phone)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (40+ WPM typing)
- Proficiency with CRM platforms (Zendesk, Salesforce)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Must be available for flexible shifts including weekends
- U.S. work authorization required