Job Description
Join our award-winning customer service team and enjoy the flexibility of daily pay! Premier Connect Solutions is seeking passionate individuals to represent our clients' brands with excellence. This contract position offers immediate start and competitive compensation for top performers in Wichita, KS. If you thrive in dynamic environments and want your hard work rewarded daily, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to enhance service quality
- Process orders, returns, and payment adjustments
- Document interactions and escalate complex issues appropriately
- Meet/exceed performance metrics including CSAT and FCR rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or BPO environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Type 40+ WPM with strong computer navigation abilities
- Ability to multitask in fast-paced, high-volume settings
- Reliable internet connection and quiet home office space
- Available for flexible shifts including evenings/weekends